Hello, I’ve gone ahead and authorized your RMA (Returns Merchandise Authorization) so you can send your XFX product in to get it serviced. Your RMA number is (XCR25700). Also please copy and paste the following link into your browser, ftp://xfxsupport.com/public/other/PCA_RMA_TC.pdf, this PDF is the RMA agreement and paperwork. It contains all the RMA terms and conditions; please fill it out, sign it, and include it with your RMA. If you wish to waive the signature on return shipments from XFX please obtain the waiver form here: ftp://xfxsupport.com/public/other/signaturewaiver.pdf. Thanks, Brian. Please note: Adobe Acrobat Reader is required to view the PDF documents listed above. Please download and install the latest version of Acrobat Reader from http://www.adobe.com/products/acrobat/readstep2.html before attempting to open the forms. IMPORTANT INFO: If your exact part number is no longer available, XFX will replace with an alternate part based on product performance. To help us select an alternate replacement part, please provide details for any required product features such as dual DVI, SLI, CrossFire, ECT. The return shipping address being used is the address in your online profile, if for some reason that address changes, please notify us immediately at rmashipping@xfxforce.com(please include your ticket number in the subject of the e-mail). Changing the address in your online profile will NOT update the return address on the RMA number.
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